Effective Date: 11 June 2026 | Last Updated: 11 June 2026
Please read these Terms & Conditions (“Terms”) carefully before engaging the services of AKS Logistics Pvt. Ltd. These Terms constitute a legally binding agreement between you (the “Client”) and AKS Logistics Pvt. Ltd. (the “Company”). By placing a booking, issuing shipping instructions, or otherwise using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision herein, you must refrain from using our services.
In these Terms & Conditions, unless the context otherwise requires, the following words and expressions shall have the meanings set out below. Words importing the singular shall include the plural and vice versa, and words importing any gender shall include all genders. References to statutes or statutory provisions shall include any subordinate legislation made under them and any amendments, re-enactments, or replacements thereof from time to time in force.
Headings in these Terms are for convenience of reference only and shall not affect the interpretation or construction of any provision. References to “including” or “includes” shall mean “including without limitation” unless the context expressly indicates otherwise.
AKS Logistics Pvt. Ltd. provides a comprehensive range of logistics and supply chain services designed to meet the diverse needs of businesses operating domestically and internationally. Our Services encompass, but are not limited to, the following categories:
2.1 Freight Forwarding: The Company arranges and coordinates the transportation of Goods by air, sea, road, and rail, both within India and internationally. This includes the selection of appropriate carriers, routes, and modes of transport; negotiation of freight rates on behalf of the Client; preparation and processing of all necessary shipping documentation; tracking and monitoring of Shipments in transit; and coordination of multimodal transportation where Goods are moved using two or more modes of transport in a single journey.
2.2 Customs Clearance and Brokerage: The Company acts as a licensed customs broker and provides customs clearance services for import and export Shipments. This includes the preparation and filing of customs declarations (Bills of Entry and Shipping Bills); classification of Goods under the Harmonised System of Nomenclature (HSN); assessment and payment of applicable customs duties, taxes, and levies on behalf of the Client; liaison with customs authorities, the Directorate General of Foreign Trade (DGFT), and other regulatory bodies; obtaining necessary permits, licences, and certificates; and ensuring compliance with all applicable customs laws, regulations, and trade agreements.
2.3 Warehousing and Distribution: The Company operates and manages warehousing facilities for the storage, consolidation, and distribution of Goods. Services include receipt, inspection, and storage of inbound Goods; inventory management and stock-keeping; order fulfilment, picking, packing, and dispatch; value-added services such as labelling, kitting, and re-packaging; and last-mile delivery coordination. Detailed warehousing terms are set out in Section 9 of these Terms.
2.4 Documentation and Compliance: The Company assists with the preparation, verification, and management of all trade documentation, including commercial invoices, packing lists, certificates of origin, phytosanitary certificates, fumigation certificates, insurance certificates, and any other documents required by the authorities of the origin, transit, or destination countries. The Company also provides advisory services on trade compliance, export controls, sanctions screening, and regulatory requirements.
The specific Services to be provided to any Client shall be as agreed in the applicable quotation, service agreement, or written instructions accepted by the Company. The Company reserves the right to determine the means, route, and procedure to be followed in the handling, storage, and transportation of Goods, unless specific instructions have been given by the Client in writing and accepted by the Company.
3.1 All quotations provided by the Company are given in good faith and represent the Company’s best estimate of the charges for the requested Services based on the information available at the time of quotation. Quotations are not binding offers and are subject to confirmation at the time of booking.
3.2 Unless otherwise stated in writing, all quotations shall be valid for a period of fifteen (15) calendar days from the date of issue. After the expiry of this period, the Company reserves the right to revise or withdraw the quotation without notice.
3.3 Quotations are based on the information provided by the Client regarding the nature, weight, dimensions, volume, value, and destination of the Goods. If any of this information proves to be inaccurate, incomplete, or misleading, the Company reserves the right to adjust the quoted charges accordingly, and the Client shall be liable for any additional costs incurred.
3.4 Quotations do not include customs duties, taxes, government levies, demurrage, detention charges, or any other charges imposed by third parties unless expressly stated. Such charges shall be borne by the Client in addition to the quoted Freight Charges.
3.5 Acceptance of a quotation by the Client may be indicated by written confirmation (including e-mail), placement of a booking, or issuance of shipping instructions. Once accepted, the quotation together with these Terms shall constitute the contract between the parties for the provision of the specified Services.
4.1 All bookings must be made in writing (including by e-mail or through the Company’s online booking portal, where available) and must include the following minimum information:
4.2 The Company reserves the right to refuse any booking at its sole discretion, without assigning any reason, and shall not be liable for any loss or damage arising from such refusal.
4.3 The Client shall ensure that all shipping instructions are accurate, complete, and provided in a timely manner. The Company shall not be responsible for any delay, loss, damage, or additional cost arising from inaccurate, incomplete, or late instructions provided by the Client.
4.4 Any amendments to booking instructions after confirmation must be submitted in writing and are subject to the Company’s acceptance. The Company may levy additional charges for amendments, cancellations, or re-routing requests made after the booking has been confirmed.
5.1 Freight Charges shall be calculated based on the actual weight or volumetric weight of the Goods (whichever is higher), the mode of transport, the origin and destination, and any applicable surcharges, as set out in the accepted quotation or service agreement. The Company reserves the right to weigh, measure, and verify the Goods at any time, and to adjust the Freight Charges if the actual weight, dimensions, or volume of the Goods differs from those declared by the Client.
5.2 Unless otherwise agreed in writing, the Company shall issue invoices upon completion of the Services or at such intervals as may be agreed between the parties. All invoices shall be payable within thirty (30) calendar days from the date of invoice, unless a different payment period is specified in the service agreement.
5.3 All payments shall be made in Indian Rupees (INR) unless otherwise agreed in writing. Payments shall be made by electronic bank transfer, cheque, or such other method as the Company may specify, to the bank account designated on the invoice. The Client shall bear all banking charges, including any charges levied by intermediary banks.
5.4 If any invoice is not paid by the due date, the Company shall be entitled to charge interest on the outstanding amount at the rate of two per cent (2%) per month (or the maximum rate permitted by Applicable Law, whichever is lower), calculated from the due date until the date of actual payment. Such interest shall accrue on a daily basis and shall be compounded monthly.
5.5 If the Client disputes any item on an invoice, the Client must notify the Company in writing within seven (7) Business Days of receipt of the invoice, setting out the nature and basis of the dispute in reasonable detail. The undisputed portion of the invoice shall remain payable by the due date. The parties shall use reasonable efforts to resolve any invoice dispute promptly and in good faith.
5.6 The Company reserves the right to suspend or withhold the provision of Services, to hold or detain Goods, and to exercise its lien rights under Section 16 in the event of non-payment or late payment by the Client. The Client shall be liable for all costs and expenses (including legal fees) incurred by the Company in recovering any outstanding amounts.
5.7 All Freight Charges are exclusive of Goods and Services Tax (GST) and any other applicable taxes, which shall be charged in addition at the prevailing rate and payable by the Client.
6.1 The Client shall provide the Company with accurate, complete, and timely information regarding the Goods, including their nature, weight, dimensions, value, origin, destination, and any special characteristics or requirements. The Client warrants the accuracy of all information and documentation provided to the Company.
6.2 The Client shall ensure that all Goods are properly and adequately packed, labelled, and marked in accordance with the requirements of the applicable mode of transport, the nature of the Goods, and all Applicable Laws and regulations. The Company shall not be liable for any loss, damage, or delay arising from improper or inadequate packaging, labelling, or marking.
6.3 The Client shall obtain and maintain all necessary licences, permits, authorisations, and approvals required for the export, import, transit, or transportation of the Goods, including but not limited to:
6.4 The Client shall comply with all Applicable Laws, regulations, and international conventions relating to the Goods, including customs laws, trade sanctions, export controls, environmental regulations, and health and safety requirements.
6.5 The Client shall indemnify and hold the Company harmless from and against any and all losses, damages, claims, liabilities, costs, and expenses (including legal fees) arising from the Client’s breach of any of its obligations under these Terms, including but not limited to inaccurate declarations, improper packaging, failure to obtain required permits, or non-compliance with Applicable Laws.
7.1 The Company shall perform the Services with reasonable care, skill, and diligence, in accordance with industry best practices and all Applicable Laws and regulations. The Company shall use commercially reasonable efforts to meet any agreed timelines for the transportation and delivery of Goods, provided however that all transit times and delivery dates are estimates only and are not guaranteed.
7.2 The Company shall maintain appropriate communication with the Client regarding the status of Shipments and shall provide timely updates on any significant developments, delays, or issues affecting the Services. The Company shall promptly notify the Client of any circumstances that may materially affect the delivery or condition of the Goods.
7.3 The Company shall maintain all licences, permits, and authorisations required for the provision of the Services, including customs brokerage licences, warehouse licences, and any other regulatory approvals.
7.4 The Company shall maintain adequate insurance coverage for its operations as required by Applicable Law and shall comply with all health, safety, and environmental regulations applicable to its activities.
7.5 The Company shall maintain appropriate security measures to protect the Goods while in its custody or control, including physical security at warehousing facilities, secure transportation arrangements, and access controls. However, the Company shall not be liable for any loss or damage to Goods arising from theft, pilferage, or criminal acts committed by third parties despite the Company having exercised reasonable care.
8.1 Where the Company provides customs clearance services, it acts as the Client’s agent for the purpose of clearing the Goods through customs. The Company shall prepare and file all necessary customs declarations on behalf of the Client based on the information and documentation provided by the Client.
8.2 The Client acknowledges that customs authorities have the right to inspect, examine, and assess the Goods, and that such inspections may result in delays to the clearance and delivery of the Goods. The Company shall not be liable for any delay, loss, or damage arising from customs inspections or examinations.
8.3 The Client shall be solely responsible for the accuracy of all customs declarations, including the description, classification, value, origin, and quantity of the Goods. The Client shall indemnify the Company against any customs duties, penalties, fines, or other charges imposed by customs or other government authorities as a result of inaccurate, incomplete, or fraudulent declarations made by or on behalf of the Client.
8.4 The Company shall advance customs duties, taxes, and other government levies on behalf of the Client only where expressly agreed in writing. Any such advances shall be reimbursed by the Client promptly and shall be invoiced together with the Freight Charges. The Company reserves the right to require the Client to provide advance payment or a deposit before the Company advances any duties or taxes.
8.5 The Client shall comply with all applicable trade sanctions, export controls, and embargo regulations, including those imposed by the Government of India, the United Nations, and any other relevant authority. The Client warrants that the Goods are not destined for any sanctioned country, entity, or individual, and that the transaction does not violate any trade sanctions or export control laws. The Company reserves the right to refuse to handle any Shipment that it reasonably believes may violate trade sanctions or export controls.
9.1 Where the Company provides warehousing and storage services, the Goods shall be stored in the Company’s designated warehouse facilities in accordance with the agreed terms. The Company shall exercise reasonable care in the storage and handling of the Goods but does not guarantee that the warehouse conditions will be suitable for all types of Goods.
9.2 The Client shall inform the Company in writing of any special storage requirements, including temperature control, humidity control, ventilation, segregation from other goods, or any other specific conditions required for the safe storage of the Goods. The Company shall use reasonable endeavours to accommodate such requirements but shall not be liable for any deterioration or damage to Goods resulting from inadequate storage conditions unless the Company has expressly agreed in writing to provide specific storage conditions and has failed to do so.
9.3 The Company shall maintain accurate records of all Goods received into and dispatched from its warehouse facilities and shall provide the Client with periodic inventory reports as agreed. The Client or its authorised representatives may inspect the Goods stored in the Company’s facilities upon reasonable prior notice and during normal business hours, subject to the Company’s security and access policies.
9.4 Storage charges shall be calculated based on the space occupied by the Goods (measured by weight, volume, pallet positions, or such other metric as may be agreed) and shall accrue from the date the Goods are received into the warehouse until the date they are dispatched or removed. Storage charges shall be invoiced monthly in arrears unless otherwise agreed.
9.5 The Client shall remove all Goods from the Company’s warehouse facilities within thirty (30) calendar days of receiving written notice from the Company to do so, or within such other period as may be agreed. If the Client fails to remove the Goods within the specified period, the Company shall be entitled to dispose of the Goods in such manner as it deems fit (including by sale, auction, or destruction), and to apply the proceeds of sale towards any outstanding charges owed by the Client. The Company shall not be liable for any loss or damage to the Client arising from such disposal.
10.1 The Client shall be solely responsible for ensuring that all Goods are packed, labelled, and marked in a manner that is adequate and appropriate for the nature of the Goods, the intended mode of transport, and the conditions likely to be encountered during transit, handling, and storage. Packaging must be sufficient to protect the Goods against the ordinary risks of transportation, including vibration, compression, moisture, temperature variations, and rough handling.
10.2 All packages shall be clearly and indelibly marked with the following information:
10.3 The Company shall not be liable for any loss, damage, or delay arising from inadequate, improper, or defective packaging, labelling, or marking of the Goods. Where the Company provides packaging services at the Client’s request, such services are provided on a best-effort basis only, and the Company’s liability shall be limited as set out in Section 13.
11.1 The Client shall declare to the Company in writing, prior to booking, whether any Goods constitute Dangerous Goods as defined in these Terms. The declaration shall include the proper shipping name, United Nations (UN) number, class, division, packing group, and any other classification details required under the applicable regulations.
11.2 Dangerous Goods must be classified, packaged, labelled, marked, placarded, and documented in strict compliance with the applicable regulations, including:
11.3 The Company reserves the absolute right to refuse to accept, transport, store, or handle any Dangerous Goods at its sole discretion, without assigning any reason and without liability. If the Company agrees to handle Dangerous Goods, the Client shall pay all additional charges and comply with all additional requirements specified by the Company.
11.4 If any Goods are found to be Dangerous Goods that were not declared by the Client, or that do not comply with the applicable packaging and labelling requirements, the Company shall be entitled, without prejudice to any other rights it may have, to take any action it deems necessary to ensure safety, including refusing to handle the Goods, removing them from the shipment, disposing of them, rendering them harmless, or returning them to the Client at the Client’s sole risk and expense. The Client shall indemnify the Company against all losses, damages, claims, costs, and expenses arising from such undeclared or non-compliant Dangerous Goods.
12.1 The Company strongly recommends that the Client obtain comprehensive cargo insurance covering the full replacement value of the Goods against all risks of loss, damage, and delay during transportation, handling, and storage. The Company can arrange cargo insurance on behalf of the Client upon request, subject to the terms and conditions of the applicable insurance policy and the payment of the insurance premium by the Client.
12.2 Unless the Client has instructed the Company in writing to arrange insurance and the Company has confirmed such arrangement, the Goods shall be deemed to be uninsured by the Company. The Company shall have no obligation to effect insurance for the Goods unless expressly agreed.
12.3 The Company maintains its own professional indemnity insurance and cargo liability insurance in accordance with industry standards and Applicable Law. However, the Company’s insurance coverage is subject to policy limits, exclusions, and deductibles, and may not cover the full value of the Goods. The Client is therefore advised not to rely solely on the Company’s insurance as a substitute for its own cargo insurance.
12.4 In the event of loss or damage to the Goods, the Client shall first make a claim under its own cargo insurance policy (if any) before seeking recovery from the Company. The Company’s liability shall be subject to the limitations set out in Section 13 of these Terms regardless of any insurance arrangements.
12.5 All insurance claims must be supported by adequate documentation, including the original transport documents, commercial invoice, packing list, survey report, photographs of the damage, and any other documents reasonably requested by the insurer or the Company. The Client shall cooperate fully with the Company and the insurer in the investigation and settlement of any insurance claim.
13.1 The Company shall be liable for loss of or damage to the Goods only to the extent that such loss or damage is caused by the Company’s negligence or wilful misconduct while the Goods are in the Company’s actual custody and control. The burden of proving that the loss or damage was caused by the Company’s negligence or wilful misconduct shall rest with the Client.
13.2 The Company’s total aggregate liability for any claim or series of related claims arising out of or in connection with any single Shipment or transaction shall not exceed the lesser of:
whichever is the lowest, unless the Client has declared a higher value for the Goods in writing at the time of booking and has paid the applicable ad valorem surcharge.
13.3 The Company shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of anticipated savings, or any other economic or financial loss, howsoever arising and whether in contract, tort (including negligence), statute, or otherwise.
13.4 The Company shall not be liable for any loss, damage, or delay caused by or resulting from:
13.5 Any claim for loss or damage must be notified to the Company in writing within seven (7) calendar days of delivery of the Goods (for visible loss or damage) or within fourteen (14) calendar days of delivery (for non-apparent loss or damage). Failure to notify the Company within these time limits shall constitute a waiver of the Client’s right to claim. In any event, the Company shall be discharged from all liability unless legal proceedings are brought within nine (9) months from the date of delivery of the Goods, or the date on which the Goods should have been delivered.
14.1 The Client shall indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and sub-contractors from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees and disbursements) arising out of or in connection with:
14.2 The Company shall indemnify and hold harmless the Client from and against any direct losses and damages arising from the Company’s gross negligence or wilful misconduct in the performance of the Services, subject to the limitations of liability set out in Section 13 of these Terms.
14.3 The indemnifying party’s obligations under this Section shall survive the termination or expiry of these Terms and any applicable service agreement.
15.1 Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure Event. For the purposes of these Terms, a “Force Majeure Event” means any event or circumstance beyond the reasonable control of the affected party, including but not limited to:
15.2 The party affected by a Force Majeure Event shall give written notice to the other party as soon as reasonably practicable, setting out the nature of the Force Majeure Event, its expected duration, and the steps being taken to mitigate its effects. The affected party shall use all reasonable endeavours to minimise the impact of the Force Majeure Event and to resume the performance of its obligations as soon as practicable.
15.3 If a Force Majeure Event continues for a period of more than ninety (90) consecutive calendar days, either party may terminate the affected Services by giving thirty (30) days’ written notice to the other party. In the event of such termination, neither party shall have any liability to the other, except for obligations that have accrued prior to the date of termination, including the obligation to pay for Services already performed.
16.1 The Company shall have a general and particular lien on all Goods in its possession, custody, or control, and on any documents relating to such Goods, for all sums due and owing by the Client to the Company, whether in respect of the particular Shipment or any previous transaction. The Company shall also have a lien for any charges, costs, or expenses incurred by the Company in connection with the Goods.
16.2 If the Client fails to pay any sum due to the Company within thirty (30) calendar days of a written demand for payment, the Company shall be entitled, without prejudice to any other rights it may have, to sell, dispose of, or otherwise deal with the Goods (or any part thereof) in such manner and at such price as the Company deems reasonable, and to apply the proceeds of sale towards the satisfaction of the amounts owed by the Client. Any surplus shall be paid to the Client, and any deficiency shall remain due and payable by the Client.
16.3 The Company shall give the Client at least fourteen (14) calendar days’ prior written notice before exercising its right to sell or dispose of the Goods under this Section, stating the amount outstanding and the Company’s intention to sell or dispose of the Goods if payment is not received within the notice period.
16.4 The Client shall be liable for all costs and expenses incurred by the Company in exercising its lien and rights under this Section, including storage charges, sale expenses, legal fees, and administrative costs.
17.1 The Company shall be entitled, at its absolute discretion and without prior notice to the Client, to sub-contract or delegate the performance of the whole or any part of the Services to any third party, including carriers, shipping lines, airlines, hauliers, warehouse operators, customs brokers, port operators, stevedores, and any other agents or sub-contractors. Any such sub-contractor shall have the benefit of all rights, exemptions, and limitations of liability available to the Company under these Terms.
17.2 The Company shall exercise reasonable care in the selection of sub-contractors but shall not be liable for any act, omission, negligence, or default of any sub-contractor, carrier, or agent beyond the limits of liability set out in Section 13 of these Terms. Where the Goods are in the custody of a sub-contractor, carrier, or agent, the terms and conditions of such sub-contractor, carrier, or agent shall apply in addition to these Terms, and the Company’s liability shall be limited to the lesser of the limits set out in these Terms and the limits applicable under the sub-contractor’s, carrier’s, or agent’s own terms and conditions.
17.3 The Client acknowledges and agrees that the Company acts as an intermediary and agent in arranging many of the Services, and that the Company does not itself own or operate vessels, aircraft, trucks, or other modes of transport. The actual carriage of the Goods is performed by independent carriers under their own terms and conditions.
18.1 The Client may cancel a booking prior to the commencement of Services by giving written notice to the Company. Cancellation charges shall apply as follows:
18.2 Either party may terminate the ongoing service relationship by giving thirty (30) calendar days’ written notice to the other party. Termination shall not affect the rights and obligations of the parties in respect of any Services already in progress or any amounts already due and payable.
18.3 The Company may terminate these Terms and/or any service agreement immediately by written notice if the Client:
18.4 Upon termination for any reason, the Client shall promptly pay all outstanding Freight Charges and other amounts due to the Company, collect all Goods in the Company’s possession, and return any Company property, documents, or confidential information. The Company shall be entitled to exercise its lien rights under Section 16 in respect of any outstanding amounts.
19.1 All claims for loss of or damage to Goods must be made in writing and received by the Company within the time limits specified in Section 13.5. Claims submitted after these time limits shall not be entertained.
19.2 All claims must be accompanied by the following documentation:
19.3 The Company shall acknowledge receipt of the claim within five (5) Business Days and shall investigate the claim promptly and in good faith. The Company shall use reasonable efforts to resolve the claim within sixty (60) calendar days of receipt of the complete claim documentation. If the Company requires additional information or documentation, the Client shall provide it promptly upon request.
19.4 Complaints regarding the quality of Services (as distinct from claims for loss or damage) should be directed to the Company’s customer service team at the contact details set out in Section 34. The Company shall investigate and respond to complaints within a reasonable time.
20.1 Each party agrees to keep confidential all Confidential Information received from the other party and shall not disclose such information to any third party without the prior written consent of the disclosing party, except to the extent that disclosure is:
20.2 Each party shall implement and maintain appropriate technical and organisational measures to protect the Confidential Information of the other party against unauthorised access, use, disclosure, alteration, or destruction.
20.3 The obligations of confidentiality set out in this Section shall survive the termination or expiry of these Terms for a period of three (3) years.
21.1 The Company shall collect, process, and store personal data in accordance with its Privacy Policy and all Applicable Laws relating to data protection and privacy, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any subsequent data protection legislation enacted in India.
21.2 The Client shall ensure that any personal data provided to the Company (including personal data of the Client’s employees, agents, Consignors, and Consignees) has been collected and is being shared in compliance with all Applicable Laws, and that all necessary consents have been obtained from the data subjects.
21.3 Where the Company processes personal data on behalf of the Client, it shall do so only in accordance with the Client’s documented instructions and shall implement appropriate technical and organisational security measures to protect such data. The Company shall promptly notify the Client of any data security breach that affects the Client’s personal data.
21.4 For international shipments, the Client acknowledges that personal data may need to be transferred to countries outside India for customs clearance, regulatory compliance, and delivery purposes, and consents to such transfers to the extent permitted by Applicable Law.
22.1 All intellectual property rights in the Company’s brand, logos, trademarks, trade names, service marks, website content, software, systems, processes, methodologies, templates, documentation, and any other materials created by or on behalf of the Company (“Company IP”) shall remain the exclusive property of the Company. Nothing in these Terms shall be construed as granting the Client any licence, right, title, or interest in or to the Company IP, except for the limited, non-exclusive, non-transferable right to use the Company’s online platforms and tools for the purpose of availing the Services.
22.2 The Client shall not reproduce, modify, distribute, display, or create derivative works based on the Company IP without the prior written consent of the Company. The Client shall not remove, obscure, or alter any proprietary notices, labels, or marks on the Company IP.
22.3 The Client grants the Company a non-exclusive, royalty-free licence to use the Client’s trademarks, trade names, and logos solely for the purpose of providing the Services and preparing shipping documentation.
23.1 Each party represents and warrants that it shall comply with all applicable anti-corruption and anti-bribery laws and regulations, including the Prevention of Corruption Act, 1988 (India), and any amendments thereto, as well as any other applicable anti-corruption laws of other jurisdictions to the extent they apply.
23.2 Neither party shall, directly or indirectly, offer, promise, give, request, agree to receive, or accept any bribe, kickback, facilitation payment, or other improper payment or benefit to or from any public official, government employee, or any other person for the purpose of obtaining or retaining business, or securing any improper advantage in connection with the Services.
23.3 The Client shall comply with all applicable export control and trade sanctions laws and regulations, including those administered by the Directorate General of Foreign Trade (DGFT), the Ministry of External Affairs, and any other relevant Indian or international authority. The Client warrants that it shall not use the Services for the export, re-export, or transfer of goods, technology, or services to any sanctioned country, entity, or individual.
23.4 Each party shall maintain accurate and complete books and records relating to its activities under these Terms and shall make such records available for inspection and audit by the other party (or its authorised representatives) upon reasonable notice, to the extent necessary to verify compliance with this Section.
24.1 Both parties shall comply with all applicable environmental laws, regulations, and standards, including the Environment Protection Act, 1986, the Hazardous and Other Wastes (Management and Transboundary Movement) Rules, 2016, and any other applicable environmental legislation.
24.2 The Client shall inform the Company of any environmental hazards or risks associated with the Goods, including the presence of hazardous substances, pollutants, or contaminants. The Client shall ensure that all Goods are transported, stored, and handled in compliance with applicable environmental regulations, and shall obtain all necessary environmental permits and clearances.
24.3 The Company is committed to sustainable logistics practices and shall use reasonable endeavours to minimise the environmental impact of its operations, including through the use of fuel-efficient transport, waste reduction and recycling programmes, carbon emissions monitoring and reduction initiatives, and compliance with applicable environmental management systems.
24.4 The Client shall indemnify the Company against all losses, damages, claims, costs, and expenses arising from any environmental contamination, pollution, or clean-up costs resulting from the Goods or the Client’s failure to comply with applicable environmental regulations.
25.1 The Company shall comply with all applicable health and safety laws, regulations, and standards, including the Factories Act, 1948, and the Occupational Safety, Health and Working Conditions Code, 2020 (to the extent in force), and shall maintain a safe working environment at its premises and facilities.
25.2 The Client shall comply with all health and safety requirements notified by the Company when accessing the Company’s premises, warehouses, or operational sites. This includes wearing appropriate personal protective equipment (PPE), following site access procedures, and adhering to all safety instructions provided by the Company’s personnel.
25.3 The Client shall notify the Company of any known health and safety hazards associated with the Goods, including the presence of sharp objects, heavy loads, toxic substances, biological hazards, or any other risk that could endanger the Company’s employees, agents, or sub-contractors during handling, transportation, or storage.
26.1 The Client shall not assign, transfer, sub-contract, or otherwise dispose of any of its rights or obligations under these Terms without the prior written consent of the Company. Any purported assignment without such consent shall be null and void.
26.2 The Company may assign, transfer, or sub-contract any of its rights or obligations under these Terms to any affiliate, subsidiary, or successor entity, or to any third party in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of the Company’s assets, without the prior consent of the Client, provided that the Company gives reasonable notice to the Client of any such assignment.
27.1 All notices, requests, demands, and other communications required or permitted under these Terms shall be in writing and shall be deemed to have been duly given if:
27.2 Notices to the Company shall be addressed to: AKS Logistics Pvt. Ltd., A-69, 1st Floor, Centre, Vishwakarma Colony, Opp. ICD Tughlakabad, M.B. Road, New Delhi – 110044, India. Notices to the Client shall be addressed to the address provided by the Client in the service agreement or the most recent address notified in writing to the Company.
28.1 If any provision of these Terms is held by a court of competent jurisdiction or an arbitral tribunal to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.
28.2 In the event that any provision is held to be invalid, illegal, or unenforceable, the parties shall negotiate in good faith to replace such provision with a valid and enforceable provision that achieves, to the greatest extent possible, the economic, commercial, and legal objectives of the original provision.
29.1 No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise of that or any other right, power, or remedy.
29.2 Any waiver of a breach of any provision of these Terms shall not be construed as a waiver of any subsequent breach of the same or any other provision. A waiver shall only be effective if given in writing and signed by the waiving party.
30.1 These Terms, together with any applicable quotation, service agreement, and the Company’s Privacy Policy, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, negotiations, representations, warranties, and understandings, whether oral or written, between the parties relating to the subject matter of these Terms.
30.2 The Client acknowledges that it has not relied on any representation, warranty, or undertaking that is not set out in these Terms or any applicable service agreement. Nothing in this Section shall exclude or limit liability for fraud or fraudulent misrepresentation.
30.3 In the event of any conflict or inconsistency between these Terms and any service agreement, quotation, or other document, the order of precedence shall be: (i) the specific service agreement; (ii) these Terms & Conditions; (iii) the applicable quotation; and (iv) any other documents incorporated by reference.
31.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of India.
31.2 Subject to the dispute resolution provisions set out in Section 32, the courts of New Delhi, India, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. Each party irrevocably submits to the exclusive jurisdiction of the courts of New Delhi and waives any objection to the exercise of such jurisdiction on grounds of inconvenient forum or otherwise.
32.1 In the event of any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof (“Dispute”), the parties shall first attempt to resolve the Dispute through good-faith negotiation. Either party may initiate the negotiation process by giving written notice to the other party describing the Dispute in reasonable detail.
32.2 If the Dispute is not resolved through negotiation within thirty (30) calendar days of receipt of the negotiation notice (or such longer period as the parties may agree in writing), the Dispute shall be referred to and finally resolved by arbitration administered under the Arbitration and Conciliation Act, 1996 (as amended from time to time).
32.3 The arbitration shall be conducted as follows:
32.4 Nothing in this Section shall prevent either party from seeking interim or injunctive relief from a court of competent jurisdiction in cases of urgency, including where necessary to preserve evidence, prevent irreparable harm, or enforce the arbitration agreement.
33.1 The Company reserves the right to amend, modify, update, or replace these Terms at any time and at its sole discretion. Any amendments shall be effective immediately upon publication on the Company’s website at www.akslogistics.com/terms-and-conditions, unless otherwise specified.
33.2 The Company shall use reasonable efforts to notify the Client of material changes to these Terms by e-mail, by posting a notice on its website, or by such other means as the Company considers appropriate. It is the Client’s responsibility to review these Terms periodically for any changes.
33.3 The Client’s continued use of the Services after any amendment to these Terms shall constitute acceptance of the amended Terms. If the Client does not agree with any amendment, the Client must cease using the Services and notify the Company in writing.
33.4 No amendment to these Terms shall be binding on the Company unless made in accordance with this Section. No oral or informal agreement between the parties shall modify or supplement these Terms.
If you have any questions, concerns, or queries regarding these Terms & Conditions, or if you wish to submit a claim, complaint, or formal notice, please contact us using the details below:
AKS Logistics Pvt. Ltd.
A-69, 1st Floor, Centre, Vishwakarma Colony,
Opp. ICD Tughlakabad, M.B. Road,
New Delhi – 110044, India
E-mail: info@akslogistics.com
Telephone: +91-11-XXXX-XXXX
Website: www.akslogistics.com
You may also reach us through our Contact page.
We aim to respond to all enquiries within two (2) Business Days of receipt.